--- title: Software Support Services | System Maintenance Support description: Our software support services help for uninterrupted business operations. Our dedicated experts are here 24/7 to provide vital system maintenance support. image: https://www.intandemsolutions.com/hubfs/Untitled%20design%20(73).png --- [Skip to main content](https://www.intandemsolutions.com/software-support-services-ticketing-software#main) [![Intadnem Logo](https://www.intandemsolutions.com/hs-fs/hubfs/Intadnem%20Logo.webp?width=300&height=64&name=Intadnem%20Logo.webp) ![Intadnem Logo](https://www.intandemsolutions.com/hs-fs/hubfs/Intadnem%20Logo.webp?width=300&height=64&name=Intadnem%20Logo.webp) ![Intadnem Logo](https://www.intandemsolutions.com/hs-fs/hubfs/Intadnem%20Logo.webp?width=300&height=64&name=Intadnem%20Logo.webp) ![Intadnem Logo](https://www.intandemsolutions.com/hs-fs/hubfs/Intadnem%20Logo.webp?width=300&height=64&name=Intadnem%20Logo.webp)](https://www.intandemsolutions.com) - Show submenu for Solutions Solutions - [Job Track: Work Management Software](https://www.intandemsolutions.com/job-tracking-software) - [Filetrack: File tracking software](https://www.intandemsolutions.com/file-automation-software) - [Mailtrack: Mailroom automation software](https://www.intandemsolutions.com/mail-tracking-software) - [Blockchain solutions](https://www.intandemsolutions.com/blockchain-document-management) - Show submenu for Industries We Help Industries We Help - [Financial & Banks](https://www.intandemsolutions.com/document-management-system-for-banks) - [Medical](https://www.intandemsolutions.com/medical-document-management-system) - [Legal Firms](https://www.intandemsolutions.com/legal-document-management-software) - [Government](https://www.intandemsolutions.com/government-workflow-automation-filing-system) - [Audit Firms](https://www.intandemsolutions.com/document-management-system-for-auditing) - [Software Support](https://www.intandemsolutions.com/software-support-services-ticketing-software) - Show submenu for About About - [Free Guide On How To Improve Workflow Efficiency](https://www.intandemsolutions.com/download-free-guide) - [Free Guide On How To Achieve Compliance Through Effective Records Management](https://www.intandemsolutions.com/records-management-compliance-guide) - [About Us](https://www.intandemsolutions.com/about-us-work-tracking-software) - [Blog](https://www.intandemsolutions.com/blog) Open main navigation Close main navigation - Show submenu for Solutions Solutions - Solutions - [Job Track: Work Management Software](https://www.intandemsolutions.com/job-tracking-software) - [Filetrack: File tracking software](https://www.intandemsolutions.com/file-automation-software) - [Mailtrack: Mailroom automation software](https://www.intandemsolutions.com/mail-tracking-software) - [Blockchain solutions](https://www.intandemsolutions.com/blockchain-document-management) - Show submenu for Industries We Help Industries We Help - Industries We Help - [Financial & Banks](https://www.intandemsolutions.com/document-management-system-for-banks) - [Medical](https://www.intandemsolutions.com/medical-document-management-system) - [Legal Firms](https://www.intandemsolutions.com/legal-document-management-software) - [Government](https://www.intandemsolutions.com/government-workflow-automation-filing-system) - [Audit Firms](https://www.intandemsolutions.com/document-management-system-for-auditing) - [Software Support](https://www.intandemsolutions.com/software-support-services-ticketing-software) - Show submenu for About About - About - [Free Guide On How To Improve Workflow Efficiency](https://www.intandemsolutions.com/download-free-guide) - [Free Guide On How To Achieve Compliance Through Effective Records Management](https://www.intandemsolutions.com/records-management-compliance-guide) - [About Us](https://www.intandemsolutions.com/about-us-work-tracking-software) - [Blog](https://www.intandemsolutions.com/blog) - Search - [Book A Demo](https://www.intandemsolutions.com/book-a-demo) [Book A Demo](https://www.intandemsolutions.com/book-a-demo) Search # Software Maintenance Support Services 40 years of in-house expertise: No third-party providers & no offloading.    [Request A Callback](https://www.intandemsolutions.com/request-a-callback) When businesses adopt new software to enhance records management and streamline processes, we know they often need support to help them adapt and utilise key features as efficiently as possible. That's why if you choose our software, we're here to help every step of the way. Our Ticketing system means we process and manage customer issues from beginning to end whenever you need us.  [Request A Callback](https://www.intandemsolutions.com/request-a-callback) ## What We Offer? ● Our response and resolution times are excellent  ● We offer first, second and third-line support ● We help clients resolve issues even if they are not related to our application. ### Our software support services include (but are not limited to)   Bug fixes   Additional PDA (Portable Data Assistant) support for Mailtrack and FileTrack   Troubleshooting issues    Application and hardware support   Remediating data issues ![Software graphics showing the importance of software support services](https://www.intandemsolutions.com/hubfs/untitled-design-75-65fc1e80a82e3.webp "Software graphics showing the importance of software support services") ### Why we're different? We're not the middleman and don't need to rely on third parties. Our software is entirely built, supported, and owned by Intandem Solutions Limited. This means there are no delays while waiting for different vendors to change or fix elements. All changes are dealt with by the product team, which has comprehensive knowledge and understanding of all of our offerings. Any required adjustments, enhancements, or developments can be completed quickly with your full involvement. Our knowledge and flexible response ensure that any issues faced are quickly understood and acted upon without delays, excuses, or limitations.  [Book A Demo](https://www.intandemsolutions.com/book-a-demo) ![Intandem Solutions - mockup with shadow](https://www.intandemsolutions.com/hs-fs/hubfs/Intandem%20Solutions%20-%20mockup%20with%20shadow.png?width=392&height=586&name=Intandem%20Solutions%20-%20mockup%20with%20shadow.png "Intandem Solutions - mockup with shadow") ## Is your business overwhelmed by repetitive tasks? Are you ready to transform your business? Discover the benefits of automating your processes with workflow software: - **Reduce errors:** Minimise common mistakes by automating repetitive tasks and ensuring data accuracy. - **Cut costs:** Streamline operations and save time by eliminating manual data entry and reducing bottlenecks. - **Improve efficiency:** Boost productivity and focus on high-value tasks by automating routine processes. Get your free copy now and start working more efficiently. Whether you have specific issues with the software - such as a PDA that hasn't synchronised data - or just need more general support, our team is on hand 8:30 am-5 pm Monday to Friday but also round the clock for urgent requests. If you need us, get in touch.  ![Untitled design (70)](https://www.intandemsolutions.com/hubfs/Untitled%20design%20(70).png "Untitled design (70)") ## Don't Just Take Our Word For It We have provided expert software for a range of people, hear about how we have helped some of our clients. We are delighted with the efforts of Intandem Solutions. They have delivered exactly what we asked for, the users are very happy and we have a demonstrable improvement in the quality and speed of management information relating to one of our critical services. ### - Williams Lea In 2006 Intandem Archive was selected for physical document tracking and was integrated for a pilot in the London Property Group. The File Tracking solution was since rolled out across the UK during 2007 and 2008. ### - Addleshaw Goddard With File Tracker our solicitors have gained the trust of legal assistants. They feel confident letting go of the files knowing they will be able to retrieve them again. ### - Hill Dickinson ![logo-williams-lea](https://www.intandemsolutions.com/hs-fs/hubfs/logo-williams-lea.webp?width=152&height=29&name=logo-williams-lea.webp) ![logo-addleshaw-goddard](https://www.intandemsolutions.com/hs-fs/hubfs/logo-addleshaw-goddard.webp?width=152&height=29&name=logo-addleshaw-goddard.webp) ![logo-hill-dickinson](https://www.intandemsolutions.com/hs-fs/hubfs/logo-hill-dickinson.webp?width=152&height=29&name=logo-hill-dickinson.webp) ![logo-ecourier](https://www.intandemsolutions.com/hs-fs/hubfs/logo-ecourier.webp?width=152&height=29&name=logo-ecourier.webp) ## Ready to Transform Your Vision into Reality? Connect with us today and speak directly with one of our seasoned experts to discover how our tailored services can empower your goals and drive success. We’re here to guide you every step of the way, offering insights, strategies, and personalised solutions that fit your unique needs. Simply fill out the form, and you’ll be on your way to a productive conversation with an expert who truly understands your challenges and aspirations. **Don’t wait—take the first step toward impactful change today!** ## Latest Articles from Our Blog [5 Key Features To Look For In Mailroom Package Tracking Software](https://www.intandemsolutions.com/blog/mailroom-package-tracking-software) A specially designed mailroom package tracking system does more than log deliveries, it supports efficiency, accountability and compliance. [Read More](https://www.intandemsolutions.com/blog/mailroom-package-tracking-software) [5 Benefits Of Blockchain Technology For Banks](https://www.intandemsolutions.com/blog/benefits-of-blockchain-management-for-banks) Blockchain technology offers a number of significant advantages that could benefit businesses across a wide range of sectors, including finance. From enhanced security to ... [Read More](https://www.intandemsolutions.com/blog/benefits-of-blockchain-management-for-banks) [Harnessing The Power of Intandem Discovery for a Smarter Future](https://www.intandemsolutions.com/blog/intandem-discovery-for-a-smarter-future) In the world of artificial intelligence, innovation is moving faster than ever. At Intandem Solutions, we're leading this movement, creating projects that push the boundaries of ... [Read More](https://www.intandemsolutions.com/blog/intandem-discovery-for-a-smarter-future) [![INTANDEM SOLUTIONS copy](https://www.intandemsolutions.com/hs-fs/hubfs/INTANDEM%20SOLUTIONS%20copy.webp?width=350&height=74&name=INTANDEM%20SOLUTIONS%20copy.webp)](https://www.intandemsolutions.com) - [Jobtrack](https://www.intandemsolutions.com/job-tracking-software) - [Filetrack](https://www.intandemsolutions.com/file-automation-software) - [Mailtrack](https://www.intandemsolutions.com/mail-tracking-software) - [Financial & Banks](https://www.intandemsolutions.com/document-management-system-for-banks) - [Medical](https://www.intandemsolutions.com/medical-document-management-system) - [Legal Firms](https://www.intandemsolutions.com/legal-document-management-software) - [Government](https://www.intandemsolutions.com/government-workflow-automation-filing-system) - [Audit Firms](https://www.intandemsolutions.com/document-management-system-for-auditing) - [Software Support](https://www.intandemsolutions.com/software-support-services-ticketing-software) - [About Us](https://www.intandemsolutions.com/about-us-work-tracking-software) - [Blog](https://www.intandemsolutions.com/blog) - [Improve Workflow Efficiency & Streamline Your Processes Guide](https://www.intandemsolutions.com/improve-workflow-efficiency-and-streamline-processes) - [Book A Demo](https://www.intandemsolutions.com/book-a-demo) - [Request A Callback](https://www.intandemsolutions.com/request-a-callback) - [Contact Us](https://www.intandemsolutions.com/contact-us) - [Privacy Policy](https://www.intandemsolutions.com/privacy-policy) - [Cookie Policy](https://www.intandemsolutions.com/cookie-policy-intandem) - [Terms And Conditions](https://www.intandemsolutions.com/terms-and-conditions) ©2026 Intandem Solutions Ltd. All rights reserved. [Privacy Policy](https://www.intandemsolutions.com/privacy-policy) E:  [sales@intandemsolutions.com](mailto:sales@intandemsolutions.com) T:  [+44 20 3375 6143](tel:442033756143) Company Number: 04655617 VAT Number: 830932144 - - - ```json { "@context" : "https://schema.org", "@type" : "Organization", "alternateName" : "Intandem Solutions", "contactPoint" : { "@type" : "ContactPoint", "areaServed" : "GB", "availableLanguage" : "en", "contactType" : "customer service", "telephone" : "+44 20 3375 6143" }, "logo" : "https://www.intandemsolutions.com/hs-fs/hubfs/Intadnem%20Logo.webp?width=300&height=64&name=Intadnem%20Logo.webp", "name" : "Intandem Solutions Ltd.", "sameAs" : [ "https://www.facebook.com/intandem.sol", "https://x.com/Intandem_", "https://uk.linkedin.com/company/intandem-solutions-limited" ], "url" : "https://www.intandemsolutions.com/" } ``` ```json { "@context" : "https://schema.org", "@type" : "WebPage", "description" : "Our software support services help for uninterrupted business operations. 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